Privacy Policy

INTRODUCTION

We are dedicated to protecting your personal information. This Privacy Policy specifies how we collect and process personal information about you when you use our Services. This Privacy Policy applies to all users of our Services. Any terms not defined herein shall have the same meaning as specified to them in the Terms of Service. This Privacy Policy is incorporated into the Terms of Service and is a part and parcel of the Terms of Service. By registering for or using our Services, you consent to the collection, transfer, processing, storage, and other uses of your information as described in this Privacy Policy. “Terms of Service” refers to the agreement between us and the users governing the use of the Service, including but not limited to the provisions related to user rights, responsibilities, and restrictions while using the Services provided by us. The Terms of Service are accessible on our website and form a binding contract between us and our users. This Privacy Policy applies solely to STACKA Inc. and the information we collect through our services. This Privacy Policy does not govern the practices of companies outside of our control, nor individuals not employed or managed by us. Some products or services offered through us may have separate privacy policies. We will clearly identify these products and their respective privacy policies.

THE TYPE OF PERSONAL INFORMATION COLLECTED

1. Information You Provide Directly

a. Account Information: When you create an account with us, we collect information such as your name, email address, phone number (optional), and billing address. As you interact with us, we may collect additional information specific to managing your account and services with us. This information may include:

• Support requests: Any inquiries or messages you send to our support team.
• Account management details: Information related to managing your account, such as service upgrades, domain management activities, or payment changes.
• Service-specific information: Data related to specific services you use, which could include usage logs or settings configurations.

b. Domain Registration Information: When you register a domain name with us, we collect information such as the domain name itself, your contact information (, and technical contact details for the domain (nameservers, etc.).

c. Payment Information: We do NOT store your payment, credit card or debit card details. For secure processing, we partner with Stripe, a leading payment gateway company. Please refer to Stripe's website for their policies on data security.

d. User Content: You may submit content to our platform, such as domain descriptions or website content. This information is also considered "User Content" as defined in Terms of Service and is covered by a separate section of the Terms of Service (ownership, licensing, etc.).

2. Information Collected Automatically

a. Log Data: When you use our Services, we may automatically collect certain information about your visit, such as your IP address, browser type, operating system, referring URL, pages accessed, and your actions on the website. This information is used for analytics purposes and to improve the functionality of our Services.

b. Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your activity on our website. Cookies are small data files that are stored on your device and can be used to remember your preferences, track your activity on the website, and understand how you interact with our Services. You can typically configure your web browser to control or disable cookies, but doing so may limit your ability to use certain features of our website.

What are Cookies and How Do We Use Them?

We use cookies, small data files stored on your device, to enhance your experience on our website. Cookies help us:

• Maintain your session: Cookies remember your activity during a browsing session, eliminating the need to re-enter information repeatedly.
• Personalize your experience: Cookies can help us pre-fill login information or suggest relevant products based on your browsing history.
• Improve our website: Cookies provide insights into how users interact with our site, allowing us to optimize navigation and functionality.

We use two types of cookies:

• Session Cookies: These temporary cookies expire when you close your browser.
• Persistent Cookies: These cookies remain on your device for a set period, unless you manually delete them.

How to Manage Cookies:

You can control how cookies are used through your browser settings. Most browsers allow you to block or delete cookies entirely, or to receive notifications before a cookie is stored.

Third-Party Cookies:

Our partners and service providers may also use cookies on our website. We don't have direct control over these cookies, but you can manage them through your browser settings or by visiting the privacy policy of the respective third party.

Clear Gifs (Web Beacons)

We utilize clear gifs (also known as web beacons or web bugs) to analyze website usage and improve content effectiveness. These tiny graphics, embedded on web pages, work similarly to cookies but are invisible to you. They track user activity without storing personal information on your device.

HOW WE USE YOUR INFORMATION

We use your information in the following ways:

1. To Provide and Improve the Services

   We use your information to:

   • Fulfill your requests and provide the Services you use, such as domain registration, web hosting, and email.
   • Process your transactions and manage your account.
   • Send you important service-related communications, such as billing information, renewal notices, and security updates.
   • Personalize your experience with our Services by recommending products or services that might be of interest to you.
   • Analyze how you use our Services to improve their functionality and user experience.
   • Provide with you support help.

2. To Communicate with You

   We may use your information to contact you for:

   • Customer service inquiries and support.
   • Promotional emails about our products and services, but only if you have opted-in to receive such communications. You can unsubscribe from these emails at any time.
   • Surveys and market research to improve our offerings.

   We use your information to send various emails, categorized as follows:

   Legally Required Emails (Non-Opt-Out):

   1. Renewal notices: To remind you about upcoming domain renewals.
   2. Legal or policy-related notices: To inform you of critical policy changes, legal notices like DMCA takedowns or UDRP notices.

   Service Communications (Non-Opt-Out):

   1. Functionality updates: To inform you about important changes to the services you use or our website.
   2. Customer service communications: To address your inquiries and provide support.

   Customer service communications: To address your inquiries and provide support.

   Promotional Communications (Opt-Out Available):

   • New service announcements: To share information about new services we offer.
   • Special offers: To inform you about promotions and deals you might be interested in.

3. To Comply with Legal Obligations

   We may use your information to comply with applicable laws and regulations, such as:

   • Responding to legal requests from law enforcement or other government agencies.
   • Preventing fraud or other illegal activities.
   • Enforcing the terms of our Terms of Service.

4. De-identified Information

   We may use de-identified information (information that does not identify you personally) for various purposes, such as:

   • Improving our Services and developing new features.
   • Generating anonymized data sets for research purposes.
   • Benchmarking and industry analysis.

5. Information Required for Services and Legal Compliance

   Some information is essential to provide you with our services and comply with legal requirements. Here's why we collect this information:

   • Delivery and Support: We need certain details to process your purchases, deliver services, and provide support when needed. This may involve verifying information with our payment processors.
   • Legal Communication: We might need to send you legal notices or service updates relevant to your account.
   • Domain Registration: Domain name registration has specific legal requirements. We're obligated to collect and retain your information for these registrations and ensure its accuracy for serving legal notices related to your domain(s).

6. Your Choices

   We provide you with choices regarding your information:

   • Accessing and updating your account information.
   • Opting out of receiving marketing communications.
   • Managing your cookie preferences.

INFORMATION SHARING WITH THIRD PARTIES

We may share your information with third parties such as:

1. Service Providers

   We may share your information within our affiliates and subsidiaries. We may share your information with third-party service providers who help us operate and improve our Services. These service providers may have access to your information only to perform specific tasks on our behalf and are obligated to comply with our privacy standards. Here are some examples of service providers we might work with:

   • Domain name registrars (for domain registration and management)
   • Web hosting providers (for hosting your website)
   • Payment processors (to facilitate transactions)
   • Email providers (for email services)
   • Customer relationship management (CRM) software providers (to manage customer interactions)
   • We may outsource some of our business activities to vendors, including telemarketing, digital marketing, accounting, and payment management and hence your information will be shared with them.
2. Legal Requirements

   We may disclose your information to law enforcement, government officials, or other authorized third parties if required by law, such as:

   • To comply with a subpoena, court order, or other legal process.
   • To investigate or prevent illegal activity.
   • To protect the rights and safety of you, us, or others.
3. Business Transfers
   In the event of a business transaction, such as a merger, acquisition, or asset sale, your information may be transferred to the successor or new owner.
4. Your Consent

   We may also share your information with third parties with your express consent. For example, if you choose to use a third-party application integrated with our Services, we may share your information with that application provider as authorized by you.

5. Aggregated and De-identified Information

   We may share aggregated and de-identified information (information that does not identify you personally) with third parties for various purposes, such as:

   • Industry analysis and benchmarking.
   • Developing marketing insights.
   • Improving our Services.
6. User-Content and Information Sharing

   Surveys and Contests:

   We occasionally run surveys and contests where you can voluntarily provide information. This information might include contact details (name, email, address) and demographics (zip code, age).

   • Contact Information: We use this to notify winners and award prizes.
   • Survey Information: This helps us improve our website and user experience as disclosed in the contest rules.
   • Participation is entirely optional, and you decide what information to share.

   Testimonials:

   • We feature customer testimonials on our website, which may contain personal information with your prior consent.
   • Consent Process: We obtain your explicit permission via email before posting your name and testimonial.
   • Removal Requests: You can request testimonial removal by contacting us at [email protected] However, in some cases (e.g., legal requirements), removal might not be possible. We will inform you of such situations.

   Public Blog:

   • Our website has a publicly accessible blog. Remember, any information you share here is visible to others who access the blog.
   • Removal Requests: You can request removal of your personal information from the blog by contacting us. However, in some cases (e.g., legal requirements), removal might not be possible. We will inform you of such situations.
7. Your Choices

   You may have choices regarding the sharing of your information with third parties. We will strive to provide you with clear options to control how your information is shared. For example, you may be able to opt-out of receiving marketing communications from third parties.

   Note that if you use any third-party applications or services integrated with our Services, such third-party providers may collect information about you which will be subject to their privacy policy which you are advised to read.

   We do not sell, rent, or trade personal information to third parties for their marketing purposes without the user's explicit consent. We take reasonable steps to ensure that third parties with whom we share information are bound by confidentiality obligations and agree to use the information only for the purposes specified by us.

LAWFUL BASES FOR PROCESSING

We process personal information collected through our Services on the following lawful bases:

1. Contractual Necessity

   The primary lawful basis for processing your information is to fulfill the contractual obligations arising from your use of our Services. This includes:

   • Providing domain registration and management services.
   • Delivering web hosting, email, and other related services you choose.
   • Processing payments and managing your account.
2. Legitimate Interests

   We may also process your information for our legitimate interests, provided such processing does not outweigh your fundamental rights and freedoms. These legitimate interests include:

   • Improving and maintaining the functionality and security of our Services.
   • Preventing fraud and other illegal activities.
   • Providing you with personalized recommendations and marketing communications (subject to your consent and opt-out options).
   • Analyzing user behavior to improve our offerings and user experience.
3. Legal Compliance

   We may process your information to comply with applicable laws and regulations, such as:

   • Responding to legal requests from law enforcement or other government agencies.
   • Fulfilling tax reporting obligations.
   • Enforcing our Terms of Service.
4. Your Consent

   In certain situations, we may ask for your explicit consent to process your information for specific purposes, such as:

   • Sending you marketing communications from third parties.
   • Using your personal information for profiling or automated decision-making (subject to your right to object).
5. Data Minimization and Purpose Limitation

   We are committed to collecting and processing only the minimum amount of information necessary to fulfill the purposes outlined above. We will also retain your information only for as long as necessary for those purposes, considering legal requirements and best practices.

AGE RESTRICTION AND CHILDREN'S PRIVACY

Our Services are intended for users 18 years of age and older ("Adults"). We do not knowingly collect personal information from children under 18 ("Children"). Here's how we safeguard user privacy:

• Age Restriction: We may implement measures to restrict access to users below the age of 18. These measures may include age verification checks.
• No Collection from Children: If we have reason to believe a user is under 18, we will not collect or use their personal information.

Alignment with CCPA: The California Consumer Privacy Act (CCPA) prohibits the sale of personal information of consumers under 16 without parental consent. We do not sell personal information as defined by CCPA, and this policy further emphasizes our commitment to user privacy by restricting our services to users 18 and older.

OPT-OUT

Users have the right to opt out of certain uses of their personal information as described in this Privacy Policy.

1. Opting Out of Marketing Communications

   We want to communicate with you about our products and services that may be of interest to you. However, we respect your right to opt out of receiving marketing communications. You can opt out of receiving these communications by:

   • Clicking the "unsubscribe" link at the bottom of any marketing email you receive from us.
   • Updating your communication preferences within your account settings.
   • Contacting our customer support team.

   Please note that it may take some time for your opt-out request to be processed. You may still receive transactional emails from us, such as service notifications, billing information, and important account updates.

2. Opting Out of Cookies

   You may be able to configure your web browser to control or disable cookies. However, doing so may limit your ability to use certain features of our website. For more information on how to manage cookies, please visit https://www.aboutcookies.org/

3. Your Choices are Important

   We respect your right to control your information and how we communicate with you. We strive to provide you with clear and easy-to-use opt-out mechanisms.

SECURITY MEASURES

1. Commitment to Security

   We take the security of your information very seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

   • We protect your information with industry-standard security measures, such as encryption at rest and in transit.
   • Access controls: We limit access to your information to authorized personnel who have a legitimate business need to access it.
   • Utilizing 128-bit SSL security to encrypt any transmissions when you provide any credit card information to us.
2. User Responsibilities

   While we take all reasonable steps to protect your information, it is important to remember that no internet transmission or electronic storage method is ever completely secure. You can also help protect your information by:

   • Choosing a strong password and keeping it confidential.
   • Being cautious about the information you share online.
   • Logging out of your account after each session.
3. Notification of Security Breaches

   In the event of a security breach that affects your information, we will take steps to investigate the incident and notify you as required by law. We will also take appropriate steps to mitigate the risks associated with the breach.

4. Limitations of Liability

   We cannot guarantee that unauthorized access, disclosure, alteration, or destruction of information will never occur. You acknowledge and agree that we are not liable for any damages arising out of or related to a security breach, except to the extent such liability arises from our gross negligence or willful misconduct.

RETENTION OF DATA

1. Retention Periods

   We will retain your information for as long as necessary to fulfill the purposes for which it was collected and as permitted by applicable law. Here are some general guidelines for data retention:

   • Account information: We will retain your account information for as long as your account is active. You can deactivate your account at any time, and upon deactivation, we will initiate a deletion process in accordance with our internal policies and applicable laws.
   • Transaction data: We will retain transaction data for a reasonable period of time for accounting and tax purposes, typically in accordance with local regulations.
   • Log data and cookies: We may retain log data and cookies for a shorter period for analytics purposes and to troubleshoot technical issues.
2. Secure Disposal

   When we no longer need to retain your information, we will take appropriate steps to destroy or permanently de-identify it in a secure manner.

3. What Happens to Your Information When You Close Your Account?

   When your account is closed, your personal information is deactivated within our systems. However, it's important to understand that deactivation doesn't mean immediate deletion.

   We may retain some information for specific reasons:

   • Resolve Disputes: To address any outstanding issues or disagreements.
   • Enforce Agreements: To uphold our terms of service and agreements with you.
   • Legal Compliance: To comply with applicable laws and regulations, which might require data retention for a certain period.

   This means your information might not be immediately deleted upon request and falls under an approved exception for GDPR and CCPA deletion rights.

NEVADA RESIDENTS: YOUR RIGHT TO OPT-OUT OF THE SALE OF COVERED DATA

Under Nevada law, you have the right to opt-out of the sale of certain covered data that a business may collect about you. We do not currently sell your personal information as defined by the Nevada Privacy Act. For more information about our data handling practices, how we share your information, and your rights under Nevada law, you can contact us at our contact details stated below.

CALIFORNIA RESIDENTS: YOUR PRIVACY RIGHTS

California law grants you specific rights regarding your personal information. To learn more about these rights and how they apply to you, please visit our CCPA Privacy Notice. This notice details your rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and use.
• The right to request deletion of your personal information.
• The right to opt-out of the sale of your personal information (if applicable).

We encourage you to review the CCPA Privacy Notice for a comprehensive understanding of your rights.

INTERNATIONAL DATA TRANSFERS AND LEGAL COMPLIANCE

We understand that data protection regulations vary by country. We strive to comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and similar regulations in other jurisdictions with strict data transfer rules.

• Your Consent and Transfer Considerations:

  By using our services or providing us with your personal information, you consent to the processing and transfer of your data as described in this Privacy Policy. This may involve transferring your data to countries outside of your own, where data protection laws might differ.

• Security Measures for International Transfers

  We take steps to ensure that any international data transfers are conducted securely and lawfully. These measures may include:

  • Standard Contractual Clauses: Utilizing contractual agreements approved by relevant data protection authorities to safeguard your information during transfers.
  • Adequacy Decisions: Where applicable, we rely on data transfer mechanisms based on adequacy decisions by regulatory bodies, certifying that the receiving country offers an equivalent level of data protection.
  • Technical and Organizational Safeguards: Implementing robust technical and organizational measures to protect your data during transfers, such as encryption.

Your Rights and Options

• Depending on your location, you may have various rights regarding your personal data. These may include the right to access, rectify, or request deletion of your information.