Orders, Cancellations & Refunds

Orders, Cancellations & Refunds Policy

we value customer satisfaction and strive to provide reliable and high-quality web hosting services. If you are not satisfied with our service, we offer a 30-day money-back guarantee under the terms outlined below.

Note: We may contact you via email to submit documents related to your business or personal identity before/during hosting activations. Please act with due dilligence. We are NOT liable if someone else contacts claiming our website/domain/company.

Prices are subjective to change and will be updated if/when revised.

1. Cancellation Requests

• Customers may request a cancellation within 30 days from the date of payment for eligible web hosting services.
• Cancellation requests must be submitted via support email with the account details, invoice number, and reason for cancellation.
• If a customer cancels their hosting service after 30 days, no refund will be issued.

2. Refunds

• Refunds are available ONLY for hosting plans, and not for other services/items such as setup fee, template offers, etc.
• Refunds will be made ONLY to the original payment method used at the time of payment.
• Approved requests are generally processed within 10 - 14 working days.

3. No Refunds

• If the account is suspended or terminated due to violations.
• If the request is made after 30 days.
• If the request is for a plan change (Upgrade or downgrade).

We reserve the right to modify or update this Cancellation & Refund Policy at any time. Changes will be posted on our website and will take effect immediately.