CCPA

WHAT IS THE CCPA?

The CCPA grants California residents specific rights regarding their personal information. This includes the right to:

• Know: You have the right to know what categories of personal information we collect, use, and disclose about you.
• Access: You have the right to access the specific pieces of personal information we have collected about you.
• Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Sale: You have the right to opt-out of the sale of your personal information, if applicable.

CATEGORIES OF PERSONAL INFORMATION COLLECTED AND SOURCES

The CCPA grants you specific rights regarding your personal information. To comply with CCPA, we have categorized the information we collect and the sources from which we obtain it:

Categories of Personal Information Collected:

Identifiers: This includes information that can identify you, such as:

• Real name
• Alias
• Postal address
• Unique personal identifier (e.g., account number, customer ID)
• Online identifier (e.g., IP address, device identifier)
• Email address
• Phone number (optional)
• Internet or Electronic Network Activity: Information about your interactions with our website, including:
• Browsing history
• Log data (IP address, browser type, operating system, referring URL, pages accessed, actions on the website)
• Personal Information You Provide: Information you directly submit when using our services, including:
• Account information (name, email address, billing address)
• Support inquiries and messages
• Account management details (service upgrades, domain management activities, payment changes)
• Service-specific information (usage logs or settings configurations)
• Domain registration information (domain name, contact information, technical details)
• User content (domain descriptions, website content)

We do NOT store your payment, credit card or debit card details. For secure processing, we partner with Stripe, a leading payment gateway company. Please refer to Stripe's website for their policies on data security.

Sources of Personal Information Collection:

• Directly from You: We collect information when you create an account, register a domain, make payments, submit inquiries, or use our services.
• Automatically Collected: We collect certain information about your visit through log data and cookies.
• Third-Party Sources: We may obtain limited information from public domain registration records or credit reporting agencies (solely for fraud prevention).

HOW WE USE YOUR INFORMATION

We use your personal information for various purposes, aligned with the specific needs to provide and improve our services, comply with legal obligations, and offer you choices:

1. To Provide and Improve the Services (fulfilling requests, processing transactions, managing accounts):

   Specific Purpose: We collect and use your information to fulfill your requests for services like domain registration, web hosting, and email. This includes processing transactions, managing your account, and providing customer support.

2. To Deliver Service Communications (essential for service delivery, non-opt-out):

   Specific Purpose: We use your information to send essential service communications, such as functionality updates, billing information, renewal notices, security updates, and customer service responses. These communications are necessary to fulfill your service requests and ensure the proper functioning of your account.

3. To Personalize Your Experience (with your consent):

   Specific Purpose: (With your consent) We may use your information to personalize your experience with our services by recommending products or services that might be of interest to you. You can choose to opt-out of receiving such personalized recommendations.

4. To Analyze Service Usage and Improve Functionality:

   Specific Purpose: We analyze how you use our services (through log data and cookies) to improve their functionality and user experience. This may involve identifying areas for improvement or developing new features.

5. To Communicate with You (customer service, marketing with your consent):

   Specific Purpose (Customer Service): We use your information to respond to your customer service inquiries and provide support.

   Specific Purpose (Marketing - Opt-Out Available): We may use your information to send promotional emails about our products and services, but only with your prior consent. You can opt-out of receiving such communications at any time.

6. To Comply with Legal Obligations:

   Specific Purpose: We may use your information to comply with applicable laws and regulations, such as responding to legal requests from law enforcement, preventing fraud, or enforcing our Terms of Service.

7. De-identified Information for Analytics and Research:

   Specific Purpose: We may use de-identified information (information that does not identify you personally) for various analytical purposes, such as improving our services, developing anonymized data sets for research, or benchmarking industry trends.

8. Information Required for Services and Legal Compliance:

   Specific Purpose: We collect certain information to deliver services and comply with legal requirements for domain registration. This includes verifying information during purchase processing, sending legal notices or service updates relevant to your account, and maintaining accurate contact information for your domain registrations.

9. Your Choices Regarding Your Information:

   We respect your control over your information and provide choices regarding:

   • Accessing and updating your account information.
   • Opting out of receiving marketing communications.
   • Managing your cookie preferences.

DISCLOSURES, SALES, AND SHARING OF PERSONAL INFORMATION

The CCPA grants you specific rights regarding how your information is shared or disclosed. Here's an explanation of how we handle such situations:

1. Service Providers (Access to Perform Specific Tasks):

   We share your information with trusted third-party service providers who assist us in operating and improving our services. These providers have access to your information only to perform specific tasks on our behalf, and are contractually obligated to:

   • Maintain the confidentiality of your information.
   • Comply with our privacy standards and applicable data security laws.

   Here are some examples of service providers we might work with:

   • Domain name registrars (for domain registration and management)
   • Web hosting providers (for hosting your website)
   • Payment processors (to facilitate transactions)
   • Email providers (for email services)
   • Customer relationship management (CRM) software providers (to manage customer interactions)
2. Legal Requirements and Disclosures:

   We may disclose your information to law enforcement, government officials, or other authorized third parties as required by law or to protect our rights and interests:

   Specific Purpose:

   • To comply with a subpoena, court order, or other legal process.
   • To investigate or prevent illegal activity.
   To protect the rights and safety of you, us, or others.
3. Business Transfers:

   In the event of a business transaction, such as a merger, acquisition, or asset sale, your information may be transferred to the successor or new owner.

4. Sharing with Your Consent:

   We may also share your information with third parties with your express consent. For example, if you choose to use a third-party application integrated with our Services, we may share your information with that application provider as authorized by you.

5. Aggregated and De-identified Information:

   We may share aggregated and de-identified information (information that does not identify you personally) with third parties for various purposes, such as:

   • Industry analysis and benchmarking.
   • Developing marketing insights.
   • Improving our Services.
6. User-Content and Information Sharing:

   We provide features where you can share information publicly or with us. Here's how we handle such information:

   Surveys and Contests (Optional Participation):

   • We occasionally run surveys and contests where you can voluntarily provide contact details (name, email, address) and demographics.

   Specific Purpose (Contact Information): We use this to notify winners and award prizes.

   Specific Purpose (Survey Information): We use this to improve our website and user experience, as disclosed in the contest rules.

   Testimonials (Prior Consent Required):

   • We feature customer testimonials on our website, which may contain personal information. We obtain your explicit permission before posting your name and testimonial. You can request testimonial removal by contacting us, but in some cases (e.g., legal requirements), removal might not be possible. We will inform you of such situations.

   Public Blog:

   Our website has a publicly accessible blog. Remember, any information you share here is visible to others who access the blog. You can request removal of your personal information from the blog by contacting us. However, in some cases (e.g., legal requirements), removal might not be possible. We will inform you of such situations.

   DO WE SELL YOUR PERSONAL INFORMATION?

   We do not currently sell your personal information as defined by the CCPA.

   SENSITIVE PERSONAL INFORMATION

   As per CCPA, Sensitive personal information is a specific subset of personal information that includes certain government identifiers (such as social security numbers); an account log-in, financial account, debit card, or credit card number with any required security code, password, or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumer’s health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. Consumers have the right to also limit a business’s use and disclosure of their sensitive personal information.

   Limited Use of Sensitive Personal Information

   The CCPA grants consumers the right to limit the use of their sensitive personal information. We strive to minimize the collection of sensitive personal information as defined by the CCPA. Here's an overview:

   • Types of Sensitive Personal Information We Collect (Limited): In some instances, we may collect limited types of sensitive personal information, such as:

     Partial Billing Address: Depending on your location, some states (not just CCPA) consider parts of billing addresses (like zip code) to be sensitive information. We may collect a limited portion of your billing address for payment processing purposes.

   • How We Use Sensitive Personal Information: We only use sensitive personal information collected through our services for the purposes it was provided, such as processing payments or verifying account ownership during support inquiries. We will not use or disclose sensitive personal information for other purposes without your explicit consent.

   Your Right to Limit Use:

   • You have the right to limit our use of your sensitive personal information for marketing purposes. To exercise this right, you can contact us at our email address.

   Transparency and User Control:

   • We are committed to transparency regarding the data we collect and how it's used. We will update this policy if our practices regarding sensitive personal information change. We also provide you with control over your information through mechanisms to limit its use for marketing purposes.

YOUR CCPA RIGHTS

• Right to receive this CCPA Privacy Notice at or before the point of collection of your personal information.
• Right to Know and Access: You can submit a verifiable consumer request to learn more about the categories of personal information we collect, use, and disclose about you. You can also request access to the specific pieces of personal information we have collected.
• The CCPA grants you the right to request that we disclose to you, free of charge, certain information about the personal information we have collected about you over the past 12 months. This information includes:
  1. The types of personal information we collected: This could include your name, email address, billing information, website browsing history (if collected), and any other personal details you provided to us.
  2. Where we collected your information from: This explains how we obtained your information, such as directly from you when you create an account, from third-party service providers we use, or from publicly available sources.
  3. Why we collect your information: We outline the specific purposes for which we use your personal information, such as providing our services, fulfilling your requests, processing payments, sending you important communications, or improving our services.
  4. Who we share your information with (if applicable): If we disclose your information to third parties, we will explain the categories of those third parties and the types of information that were shared. We will also provide the reason for sharing your information.
  5. The specific pieces of personal information we collected (optional): In some cases, we may also provide you with a list of the specific pieces of personal information we collected about you. However, this may not be feasible for all data due to technical limitations.
• Right to request we correct inaccurate personal information that we maintain about you.
• Right to Delete: You can submit a verifiable consumer request to ask us to delete your personal information, subject to certain exceptions. We may be required to retain some information for legal or compliance purposes.
• Right to Opt-Out of Sale: As mentioned earlier, we do not currently sell your personal information. However, you can still submit an opt-out request to be included on a list of users who do not wish to have their information sold in the future, should our practices change.

HOW TO EXERCISE YOUR RIGHTS

The CCPA grants you specific rights regarding your personal information. Here's how you can exercise those rights:

1. Submitting a Verifiable Consumer Request:

   You can submit a verifiable consumer request to:

   • Access (know) what personal information we have collected, used, or disclosed about you.
   • Delete your personal information subject to certain exceptions.
   • Correct any inaccurate personal information we hold about you.

   Methods to Submit a Request:

   • Email: Contact us at [insert your company email address]. This is the method we currently use according to our business process.
2. Verification Process:

   To ensure the security and privacy of your information, we will take steps to verify your identity before processing your request. This verification process may involve:

   • Requesting additional information to confirm you are the authorized person making the request (e.g., name, email address on file, account details).
   • Matching the information provided in your request with information we maintain about you.
3. Response Time:

   We strive to respond to your verifiable consumer request within 45 days of receipt. In some cases, where the request is complex or requires additional verification, we may need up to an additional 45 days. We will notify you if we require more time and explain the reason for the delay.

4. Authorized Agents:

   You can also designate an authorized agent to submit requests on your behalf. We will require written proof demonstrating the agent's authorization to act on your behalf.

   California Consumer Privacy Act Website:

   • For more information about the CCPA, you can visit the California Attorney General's website: https://oag.ca.gov/privacy

YOUR RIGHT TO NON-DISCRIMINATION

You have the right to not be discriminated against for exercising your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of service based on your exercise of your CCPA rights.